The Communication & Feedback module acts as a seamless bridge between your business and your customers. It allows for effortless feedback collection, lead generation, and transparent communication status tracking. Empower your business to manage incoming inquiries efficiently and keep your customers informed at every step.
Key features
Everything you need to communicate professionally with your customers.
Channel Management
Create multiple communication channels — Support, Sales, Feedback — each with its own unique configuration and routing.
Public Feedback Interface
Embed a unique, borderless feedback form directly into your website using a simple iframe. No developer needed.
Unified Dashboard
View, filter, search, and manage all incoming messages and leads from a single, clean dashboard.
Automated Notifications
Keep everyone in the loop with automatic email confirmations and real-time status updates for every message.
Up and running in minutes
Create a Channel
Set up a specific channel for your needs — for example, “Website Feedback” or “Sales Enquiries”.
Embed the Widget
Copy the generated embed code and place it anywhere on your website. It takes less than a minute.
Receive Feedback
Customers submit messages through the borderless, branded form. You get notified instantly.
Manage & Reply
View messages in your dashboard, mark them as resolved, or reply directly via email — all in one place.
What’s coming next
We are actively working on integrating advanced AI capabilities to make your communication even smarter.
AI-Powered Automated Replies
Imagine an assistant that never sleeps. Our upcoming AI integration will automatically analyze incoming messages and provide smart, accurate responses to common queries.
Smart Filtering: The AI understands the intent behind every message, categorizing them instantly so the right person sees the right thing.
Instant Answers: If a customer asks “What are your opening hours?”, “What services do you offer?”, or “What is your pricing?” — the AI responds instantly based on your business profile.
Seamless Handoff: Complex queries are automatically flagged and routed to your team for personal attention — nothing falls through the cracks.